On another note, I have a couple of etiquette / Spiceworks user questions: First of all what would be appropriate for marking the best answer and/or what was helpful, etc. I am going to meet with the user on-site this morning to take a look at his phone. Every response was helpful in developing a method to the madness of troubleshooting this issue. If the user typically creates new contacts that they want O365 to have, go to Settings>Contacts>Default Account and make sure it's set to the Exchange one.
You can deselect groups and just look at 1 at a time to see a full list of what's in that particular group.Īnother thing to check is the default account for creating new contacts. Once you tap on Groups, you'll see a listing of each account that houses contacts. To see an overall listing of which contacts are saved under each account, open the Contacts app, and look for Groups in the upper lefthand corner.
Phone users can be pretty unware, apparently even me. I have contacts from my iCloud account, my Gmail account, and my work Exchange account.
#Office 365 contacts wont sync android how to#
Now that I'm faced with this issue, I realize that I'm not really sure how to tell where an individual contact comes from. It is setup on his phone as an Exchange account. I thought all Office 365 accounts use ActiveSync? I have been poking around on my phone, but don't see where it tells me this is the case.
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